"HOW TO....." videos produced by us to help you with some routine pet care procedures.
Bringing Your Animal to the Surgery
DOGS – please ensure dogs are kept on a lead at all times. Please allow your dog to empty his/her bowels and bladder before coming to the clinic. If your dog does get “caught short” in the surgery, please tell a member of staff so that it can be cleaned up before inconveniencing others.
CATS – please ensure that your cat is brought to the surgery in a basket that is securely fastened and lined with plenty of newspaper so that if they have “an accident” during the journey to the surgery it can be easily dealt with.
RABBITS - please ensure your rabbit is brought to the surgery in a securley fastened pet carrier for his/her security. Try to use a towel as bedding rather than hay or straw.
If your pet is noisy or aggressive please inform a member of staff so that we can arrange a separate place for you to wait.
Surgical cases are generally admitted between 8.30 am and 9.00 am. You will be asked a few routine questions so that we have your pet fully identified and are certain that the instructions regarding withholding food and fluids have been properly carried out. We do request your signature on a consent form before your pet is admitted to hospital and ask that you provide reliable contact numbers for us should we need to speak to you during the day.
Please remember that any technique requiring a general anaesthetic carries a risk – this risk is higher in older animals and you may well be advised to have a blood screen undertaken prior to surgery. Copies of pre-op instructions can be found below.
Pre op instructions small furries.pdf
Adobe Acrobat document [151.6 KB]
Fees and Payment
Payment is required upon completion of your consultation or on collection of your pet following hospitalisation.
We always strive to keep our fees competitive and fair and our reception staff are always pleased to provide computerised estimates on request. We accept most major Credit and Debit cards together with cheques and, of course, cash.
Treatment costs can be unfortunately very high and we recommend considering pet insurance – leaflets are always available in the waiting room. See below for more information on insurance.
Unfortunately there is no national health service for pets, and we would strongly advise considering taking out an insurance policy to budget for any unfortunate situations which may arise. There are a number of policies available, with different levels of cover. Although we are not able to recommend one above another, do have a look at the following documents to help you choose an insurance policy, and to help you know what to do in the event you need to make a claim.
A British Veterinary Association publication outling the benefits of having pet insurance.
The benefits of pet insurance.pdf
Adobe Acrobat document [111.8 KB]
Some tips and advice on helping you choose a suitable policy for your pet.
Choosing an insurance company 6.12.21.pd[...]
Adobe Acrobat document [155.0 KB]
What to do in the event you need to make a claim.
Insurance claim instructions.pdf
Adobe Acrobat document [119.3 KB]
Some pets need to be on prolonged treatment and repeat prescriptions can be obtained from the reception if ordered in advance. So called “Prescription Only Medicines” are strictly controlled in the interests of public and animal health and our policy is to review any case on repeats every 6 months as this is both safer for your pet and keeps us within the law. However for healthy animals seen annually for vaccination or other reasons we are able to supply Advocate and other anti-parasite preparations within a year of when they were last examined.Requests for repeat prescriptions can be by telephone, or in person.
PLEASE NOTE: 24 hours notice is required for repeat prescriptions.